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Reservations Policy 2018-12-27T11:06:01+00:00

Reservations Policy

Check in Time – 4 pm
Check Out Time – 12 pm

Experience Fee – $30 USD per night, per room.

Our Experience Fee provides more offerings than a typical resort fee, including a CIVANA water bottle at check-in, alkaline hydration stations, access to daily fitness, movement and enrichment classes as well as weekly lifestyle lectures and culinary demonstrations, private dog park and free healthy treats, Wi-Fi, shuttle service to town within a 3-mile radius, USA Today newspaper, parking and 24-hour access to tennis courts and fitness center. Experience Fee of $30 plus a 9.3% government tax and is subject to change.

Cancellation Policy – Reservations must be cancelled 72 hours prior to arrival to avoid penalty of one night room and tax. See rate plan details for specific cancellation policy.

Guarantee Policy – All reservations require credit card guarantee at time of booking.  See rate plan details for specific guarantee policy.

Smoking Policy – All indoor and public areas are non-smoking areas.  Designated smoking areas are available.

Family Policy – Children under 17 years of age stay free with an accompanying adult in the same room.

Pet Policy – We are a pet-friendly resort with a convenient onsite doggie park and healthy treats available at Cafe METO. Service animals are allowed in the restaurant and pool under America’s Disabilities Act.  The ADA requires that a service animal must be under the control of the handler at all times.  All other pets must be leashed, harnessed or tethered.  Owners must always be in control of the service animal/pet including cleaning up after their pet and properly disposing of any waste in a marked trash receptacle.  Pets are not allowed on the furniture including beds, chairs, or sofas. Guests will be charged a onetime $90.00 cleaning fee as well as a $10 nightly pet fee (per pet). A maximum of 2 pets per room is allowed. Weight limit of 75 lbs. applies. Dogs must be leashed outside of guest room at all times.  Pets cannot be left unaccompanied in the room. Let us know prior to arrival to ensure we have secured a designated pet friendly room.  All dogs must be registered.  A room inspection is required prior to check out.  

Early Checkout – Available at $50.00 USD. An early checkout fee will be charged to any guest that departs on an earlier date than the reservation specifies unless 24-hour notice is given.

Late Checkout – $20.00 per hour up to 1-night room and tax. Up to 1pm complimentary based on availability. 1pm-6pm is charged at $20 per hour (plus tax). After 6pm 1 full night of room and tax will be charged.

Extra Adult – Adult occupancy over 2 per room will be charged at $20.00 each per night.

Extra Child – Free of charge.

Crib – Complimentary.

Debit/Credit Card Policy – At time of check-in a debit or credit card will be taken to authorize for the full amount of the stay and an additional $150 in case of any incidentals. Any amount not used is released at time of check-out.  Please note that it will usually take your bank between 3-7 business days to return the funds to your debit or credit card.

Self-Parking – Free of charge.

Valet Parking – Based on availability.

Shuttle service to local business within 3 mile radius of resort.

Food & Beverage Gratuity – An 18% gratuity may be applied to any Food and Beverage purchased through a package or with a voucher. Restaurant parties of 8 or more persons may be subject to an automatic gratuity of 20%.

Room Service deliveries will have an automatic 20% gratuity applied to them, plus a delivery fee of $3.00.

Food and Beverage Tax – Food and Beverage Charges are subject to a 9.3% Sales Tax.